Interpersonal Communication

The process of sharing information, feelings, and ideas with another person through verbal and non-verbal methods.

Being an effective communicator plays a key role in connecting and building relationships, resolving social conflict, advocating for yourself, and making healthy choices.

Skills for Being an Effective Communicator

• Be open to hearing the other person’s point of view

• Use “I” statements and don’t pass blame or judgment

• Be an active listener

• Openly and honestly share your feelings and opinions

• Always be kind and respectful

Skill Cues for Conflict Resolution

Step 1: Calm Down - Before diving into the conflict, students should take time to calm down: Go for a walk. Listen to your favorite song. Journal your thoughts.

Step 2: Express Yourself & Listen - Both parties need to share how they’re feeling by using “I” statements without judging or blaming the other person. Then, actively listen to the other person’s point of view.

Step 3: Define the Problem Together - Together, students will define the problem that needs to be resolved.

Step 4: Take Responsibility - Reflect on the problem and take responsibility and ownership of the part you played.

Step 5: Identify & Choose a Solution Together - Together, brainstorm and choose solutions for how you can resolve this conflict.

Step 6: Restore the Relationship - Thank the other person for resolving this conflict with you. If you’re ready and it’s appropriate, apologize and ask for forgiveness.

Skill Cues for Collaboration 

Step 1: As a group define the goal and desired outcome

Step 2: Together, create a plan of action

Step 3: Assign roles with everyone sharing responsibility

Step 4: Perform your task to the best of your ability

Step 5: Reflect on the final product to make sure the group goal has been achieved

Tips to Remember:

• Ask for help when needed

• Openly communicate needs and frustrations

• Look for ways to support teammates

• Be open-minded and ready to learn from your team